Our donor scheduling and communication systems tied to HemaConnect are undergoing a system update beginning Friday, September 13, 2024. We expect everything to be back online Monday, September 16. This update affects the Versiti donor portal, the Versiti donor app, and inbound and outbound communication.

The upgrade is needed to support future enhancements and new features and will improve the mobile app experience.

What this means for you, the blood donor:

During the update, all systems will be down, including:

• Access to donor accounts and schedules
• Administrative or donor services access to HemaConnect
• Inbound and outbound calling
• Outbound emails and texts to donors, including automated appointment reminders

During the update, you will not be able to use your account, schedule a new blood donation appointment or receive appointment reminders from us during the update – but you can still donate blood.

In the days to come, we encourage you to keep your previously scheduled appointments – or walk in during your preferred donor center’s regular hours. To find a blood donation center or community blood drive near you, click here.

We will notify you when everything is up and running again.

Please note that, for your safety, all passwords will be reset during the upgrade. So, next time you log in, you’ll need to update your password.

In the meantime, if you have any questions or otherwise need to communicate with us, we will still be able to serve you. To reach us, you can use our online chat function or email us at donateblood@versiti.org.

We apologize for any inconvenience. Thank you for your patience as we work hard to update our systems and improve the experience for our valued donors.